claims & employee advocacy
When an unfortunate situation occurs that results in a claim, people seek clarity, action, and resolution. We have designed our Claims Advocacy Teams in three segments: Executive Support, Risk & HR Team Support, Individual Personal Support. Claims Advocacy is paramount to our value proposition and we continue to make healthy investments here.
View our advocacy solutions:
Case Management
We provide cost containment strategies to our customers by proactively handling their claims. We hand pick providers that enable us to contain costs on all levels and services to reduce litigation and extra spend on their files while enabling the best care and early return to work for all employees.
Remediation
We have strategic partnerships with companies that provide 24/7 support with caring workers that strive to make the customer feel comfortable after going through a disheartening loss due to fire/wind/water disasters.
Employee Onboarding Assistance
Our TrueAdvocate team can also work as an extension of your organization by assisting with employee onboarding & education. Our team will educate employees on workplace benefits offered, assist with benefits enrollment, and explain policies & procedures specific to the company.
Claims Concierge
Our dedicated claims advocates proactively communicate the status of claims and advocacy efforts to clients & insurance carriers. Advocates collect, document, and analyze sensitive or complex claim information. They also provide assistance and work collaboratively with the client to accurately prepare claims documentation. Our 3rd party strategic partners can improve your bottom line and loss ratio by turning claim payments into a revenue source. Out team has expansive knowledge of state laws that allow for maximum recovery.
Subrogation
Our 3rd party strategic partners can improve your bottom line and loss ratio by turning claim payments into a revenue source. Our team has expansive knowledge of state laws that allow for maximum recovery. Learn more about subrogation here.
Benefits Enrollment + Decision Support
Educate and assist employees in choosing the right benefits for their specific situation with decision support tools. Better educated employees = more engaged employees! When employees understand how the plans work, it saves money for both the employee & the employer. Our team will assist with the implementation of decision support tools, and create and manage communication to employees for an effortless end user experience.
TrueNorth has been wonderful to work with, every team member goes above and beyond for our company. They are very quick at responding to get us the answers we need for our employees.
Learn how we are making an impact.
Click to learn how our capabilities create synergy between claims and employee advocacy.
Additional Resources:
Claims Booklet
In the event of a claim…
At TrueNorth, we take pride in offering trusted guidance when you need it most. In the event of a property, liability, workers’ compensation or automobile claim, please follow the steps outlined in this service guide to ensure a smooth claims experience. If you encounter any unusual delays or problems in handling your claim, please contact your TrueNorth claims representative for further assistance.
We hope you find our claims booklet helpful. Should you encounter issues accessing the links in this document, simply copy the address URL and paste it into a new browser tab. You’ll find each resource linked below:
- Return to work ideas (pg. 4)
- Auto Incident Report (pg. 7)
- Property Loss Form (pg. 9)
- General Liability Report (pg. 11)
- Near Miss Incident Report Form